Q: Are prices displayed inclusive of GST and in Australian Dollars? Will I get a Tax Invoice with my purchase?
A: Yes. All prices displayed on the site are in Australian Dollars and GST inclusive. Smart Supplies will provide a Tax Invoice stating the amount of GST included in the total value of the order. Our ABN number will be printed on your tax invoice. It is 38 101 112 565

Q: I would like to register with the site, how do I receive a password?
A: Register your name with us and we will return a password to you by e-mail.

Q: What if I forget my password? Can I get it reset?
A: If you forget your login or password and wish to have it reset - contact our Customer Service Centre during business hours on 1300 138 067. Your assigned Customer Consultants Members will reset your password. Otherwise, enter your e-mail address in the login and press reset and a new password will be resent.

Q: How do I know that you have received my order?
A: When you place an order via our confirmation process, we will reply shortly after to confirm receipt. This receipt includes what products have been released for delivery. If at this stage your order is firmly recorded in our internal database system and is made ready for dispatch.

Q: If I change my mind, can I add or delete items from my order?

A: Before an order is sent to us, orders can be easily changed through the order confirmation process. Any order adjustment will be reflected in the unit price charged. Smart Supplies offers a very efficient delivery system for orders all over Australia. Once your order is received it is processed quickly and shipped out. If you want to cancel or change your order, please let us know as soon as possible, by calling our Customer Service Centre on 1300 138 067. We will check the status of your order and attempt to make the necessary changes. All orders we process receive an order confirmation and once you have received this, the order can not be amended as your order has already been packed and in the process of being shipped. Your other option for returning products is to request a Returns Authorisation. ( please refer to our Returns Policy)

Q: If I choose to use my Credit Card how do you collect my information?
A: We have a secure payments option whereby the data is encrypted across a secure server. Another option available to you is our "Phone Order" option. This is exactly what we do - phone you to obtain the details. On our payment confirmation page these options are available to you.

Q: Is my credit card secure?
A: We use the latest high bit encryption technology available. All your personal information is scrambled between your computer and our server to keep it from prying eyes. We have a secure certificate issued by Secure Pay., which we only received after stringent checks regarding our ownership and corporate registration! If you have any further questions refer to our Privacy Statement or e-mail us.

Q: I am having difficulty logging on to the site, what should I do?
A: Ensure that your browser is set up to receive "Cookies" and that you have typed your first name, surname and PIN correctly. If you are sure that you have, please contact our staff to check that your details correlate with our data.

Q: What about my email address? Will you sell it?
A: Under NO CIRCUMSTANCES will we ever trade or sell your personal information. Please see our Privacy Policy for more information. Initially we will send you an email to confirm registration detail. and a few emails whenever you order from us to let you know how your order is progressing. If you want to receive our informative newsletter or our exclusive member specials you can subscribe to that as well but this is completely optional.

If you require further information email; [email protected] or phone 1300 138 067