Pricing

All prices are correct at time of publication but are subject to change without notice. We, at Smart Supplies understand the benefit to you, the customer, for consistency in pricing and where possible we will provide advice especially on prices where an upward change is expected. We will endeavour to match or beat competitors offers.

*All prices quoted are GST INCLUSIVE and errors and omissions are excepted.

ORDERING - Orders can be place on the internet at any time, phone orders can be placed between 8.00am and 5.30pm Monday to Friday or faxed.

Payment

All invoices are due for payment strictly as per the terms and conditions agreed with the customer once credit facilities have been approved. For COD Sales, Smart Supplies will accept payment by direct deposit, or by Credit Card. Credit Accounts cannot be by credit card when due. There are no exceptions to this under any circumstances.

Product Merges

When a product is out of stock or discontinued. We will supply a product of exact same specifications to replace the item.

Warranty

Smart Supplies can only credit or replace product returned as faulty upon confirmation of a fault and respective credit or replacement of that product by the manufacture. Please note: that the policies of OEM's covering warranty of goods may result in a delay of processing of credits and replacements.

To enable credit or replacement of product for faulty printer consumables, the following is required;

1. A print sample.
2. A copy count for all Laser consumables. Many of the newer laser or fax machines will generate a status report showing the copy count used for that particular cartridge. Laser cartridges returned with a print sample cannot and will not be investigated.
3. Ink cartridges must be above the minimum weight stipulated by the OEM as being applicable for return. A list of these minimum weights is available on request.
4. Any goods returned to Smart Supplies must be sent on a freight paid basis and accompanied by a return authority number issued by Smart Supplies. Goods not sent on a prepaid basis will be rejected and goods returned with a return authorisation number may experience delays.
5. There are many occasions where both toners and ink cartridges are found not to be faulty. Either ink cartridge nozzles are blocked or they can be easily cleared by the reseller (obviating the necessity and the cost to all parties of the returns process) or by us. On these occasions, if the product is found not to be faulty, the product will be returned to the reseller with a print sample and no credit will be issued. The same applies to laser toner cartridges albeit that the rectification of the problem is normally of a more technical nature. Please call our office for details of how to clear blocked ink cartridges. An instructional PDF can be downloaded from our web site on how to rectify these problems as it makes it much easier for all involved for the reseller to rectify the problem in front of the end user. Please note that all goods returned at no fault of Smart Supplies (excluding faulty products), will incur a 10% restocking fee. If a cartridge is empty or below the manufacturers minimum weight, it will not be credited or replaced, again, there are no exceptions.

Title of Goods

Title to the goods sold by Smart Supplies shall remain with Smart Supplies until all monies owing have been paid in full and cleared.

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